Company Description
Zuler is a global leader in remote desktop and cloud computing, revolutionizing connectivity with cutting-edge cloud rendering and real-time communication technologies. With over 180 million installed devices and a team of experts from top tech companies, Zuler delivers high-performance solutions that empower users worldwide.
Job Title: Technical Support Executive / Engineer (Japanese-speaking)
Job Summary:
We are looking for a dedicated and customer-focused Technical Support to provide technical assistance and support to our users. The ideal candidate will have strong troubleshooting skills, excellent communication ability in Japanese, Chinese and English, and a passion for helping customers resolve technical issues efficiently.
Key Responsibilities:
- Provide first-level technical support via email, Discord and in-house ticketing system
- Diagnose and troubleshoot software, hardware, and network-related issues
- Escalate complex problems to the technical team when required
- Maintain accurate records of issues and solutions in the ticketing system
- Collaborate with developers/product teams to report bugs and improve product quality
- Ensure timely follow-up and resolution of customer issues
- Support adhoc administrative tasks as needed
Requirements:
- Degree in IT, Computer Science, or related field is preferred
- 1-3 years of experience in technical support or related IT support roles. Fresh graduates from relevant disciplines are encouraged to apply
- Proficiency in Japanese, Chinese (Mandarin) and English (spoken and written) would be required to communicate with Japanese-speaking end users and Chinese (Mandarin)-speaking stakeholders and
- Strong problem-solving and analytical skills
- Basic understanding of systems, applications, and networking concepts
- Experience with ticketing systems and remote support tools is an advantage
- Good communication skills with a customer-oriented mindset
- Ability to work independently and as part of a team
- Comfortable with working in an on-site environment
- Singaporeans only
Preferred Skills (Optional):
- Experience in software support, or helpdesk environment
- Knowledge of Windows, macOS, Android, or iOS troubleshooting
- Familiarity with project management tools (e.g. Confluence)
- Ability to work in a fast-paced environment
