Technical Support Engineer

Job Descriptions:

1. Participate in the delivery of telecommunication software projects.
2. Responsible for technical support tasks including system configuration, business operation and system upgrading.
3. Provide Level 2 or Level 3 technical support to new and existing customers.
4. Responsible for preparation, test case creation and test execution for all project testing phases.
5. Liaise with external partners and vendors to assist with system integration and troubleshooting.
6. Complete other tasks assigned by the Project Manager.

Job Requirements:

1. Candidates shall hold a minimum Bachelor's Degree in Information Technology, Computer Science, Electrical/Electronic Engineering or related disciplines.
2. Proficiency in at least one of the following: databases (MySQL, PL/SQL), Linux, Python or Shell scripting.
3. Prior experience in telecommunication BSS projects is preferred.
4. Language requirement: English. Candidates with Mandarin speaking and reading ability are preferred.
5. Resourceful, with strong analytical and problem-solving skills, as well as a positive customer service mindset.
6. Self-motivated, a team player and capable of working independently.