SALT Talent is looking to hire a Technical Support Engineer for one of the tech clients Singapore for 12 months & renewable contract role.
Job Description:
- Technical Troubleshooting: Provide first-line technical support by diagnosing, troubleshooting, and resolving software and application issues reported by users.
- Bug Identification and Escalation: Accurately identify, document, and escalate product bugs to the engineering and product teams, providing detailed and reproducible reports.
- Ticket Management: Manage and prioritize technical support tickets within a ticketing system (e.g., Jira), ensuring timely resolution in line with service level agreements (SLAs).
- User Communication: Communicate technical solutions, workarounds, and status updates to users in a clear, concise, and easy-to-understand manner.
- Knowledge Base Contribution: Contribute to the creation and maintenance of a technical knowledge base, including FAQs and troubleshooting guides, to empower users to self-serve
Qualification:
- At least 1+ years of experience in a technical support, QA, or similar technical role.
- Proven experience with bug tracking software (e.g., Jira) and support ticketing systems.
- Strong logical thinking and problem-solving skills, with the ability to diagnose complex technical issues systematically.
- A passion for technology and a strong ability to quickly learn new products and software.
- Ability to work effectively with both technical (engineering) and non-technical (user) stakeholders.
- Excellent technical writing skills
- Basic scripting skills (e.g., Python, JavaScript) for troubleshooting.
- Familiarity with APIs and how to test them.
- Experience working in an Agile/Scrum development environment
CEI No: R1659595 / EA No: 07C3147
