About Us
WIZ.AI provides enterprise-grade conversational AI solutions to enhance customer experience and increase operational efficiency. WIZ.AI&aposs AI Agents provide human-like engagement to facilitate customer interactions at scale, enabling businesses worldwide to connect with their customers and provide exceptional customer service and strong business ROI.
Role
This position is based at DBS (Changi Business Park) and is responsible for maintaining support for our conversational AI products.
It is a 1-year renewable contract with a salary of up to $6,000/month.
Key Responsibilities
- Product Support: Provide timely and effective support for live products, including ASR (Automatic Speech Recognition), QM (Quality Management), outbound call systems, and the Engage platform.
- Troubleshooting: Identify, diagnose, and resolve product-related technical issues, either independently or in collaboration with development teams.
- Issue Escalation: Escalate complex issues to engineering or product development teams when required, and ensure proper follow-up until resolution.
- Monitoring & Maintenance: Regularly monitor the performance of live products to detect potential issues before they impact users. Perform ongoing maintenance and apply updates as needed.
Candidate Requirements
- Experience using troubleshooting tools, logs, and ticketing systems (e.g., JIRA, Zendesk, etc.).
- Minimum of 2 years experience in product support, technical support, or a similar role.
- Excellent verbal and written communication skills in Chinese.
- Ability to simplify complex technical details for non-technical users.
- Strong problem-solving skills with a customer-first mindset.
- Ability to work both independently and collaboratively in a team environment.
