Position Overview
The Technical Support Engineer will provide technical expertise and support to internal and external parties, ensuring the smooth operation of systems/software, assisting in project tendering, conducting training sessions, and supporting green mark initiatives. The role requires strong problem-solving skills, technical documentation expertise, and the ability to work closely with customers and internal teams.
Key Responsibilities
- Support System/Software and Maintenance Teams by troubleshooting major issues, investigating technical problems, preparing documents, meeting clients, conducting site tuning, and ensuring customer satisfaction.
- Support Tendering and Project Teams by preparing technical documents, collaborating with customers, conducting site tuning, ensuring project alignment with designs, and addressing operational requirements.
- Plan and Conduct Training for Internal Departments by organizing technical training, knowledge-sharing sessions, and troubleshooting exercises to enhance team skills and efficiency.
- Support Green Mark-Related Activities by attending meetings, preparing necessary technical documents, performing site tuning, and ensuring adherence to Green Mark standards.
- Review and Standardize Control Methodologies and Technical Documents to maintain consistency, accuracy, and completeness in technical documentation.
- Develop and Test New Ideas and Products by proposing innovations, evaluating new technologies, collaborating with R&D, and providing feedback for improvements.
- Provide Programming Support for Special and Critical Controls by developing, debugging, optimizing programs, assisting maintenance teams, resolving issues, and documenting updates.
- Deliver technical support for the application system and liaise with vendors and clients to facilitate functional development and implementation.
Requirements
- Bachelor's degree in Mechanical (preferred) / Electrical / Computing Engineering
- Ideally with 1 to 3 years of relevant experience, ideally in BMS and Automation industry
- With basic Mechanical, Electrical Service engineering knowledge, and programming knowledge.
- Strong communication presentation skills with the ability to present technical information to non-technical stakeholders.
- Candidates with no prior experience are welcome to apply.
Appreciate your understanding that only shortlisted candidate will be notified.
