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Technical Support Engineer

Technical Support Engineer

Arezou Globe LLP
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  • Posted 19 days ago
  • Over 200 applicants have applied

Job Description

Description

We are seeking a skilled Technical Support Engineer to join our team in India. The ideal candidate will have a strong background in technical support, with the ability to diagnose and resolve customer issues efficiently. You will be responsible for providing exceptional customer service and ensuring a positive experience for our users.

Responsibilities

  • Provide technical support to customers via phone, email, and chat.
  • Diagnose and troubleshoot hardware and software issues in a timely manner.
  • Document and track customer interactions and resolutions in the support system.
  • Collaborate with other teams to resolve complex issues and improve product quality.
  • Create and maintain knowledge base articles and user manuals for customers.
  • Assist in the development of training materials for new team members.

For Assistance Call @ Sana 7827541439

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