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Technical Support Engineer

Technical Support Engineer

Arezou Globe LLP
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  • Posted a month ago
  • Over 300 applicants have applied

Job Description

Description

We are seeking a skilled Technical Support Engineer to join our team in India. The ideal candidate will have a strong background in providing technical assistance and support to customers, ensuring high levels of customer satisfaction.

Responsibilities

  • Provide technical support to customers via phone, email, and chat.
  • Diagnose and troubleshoot hardware and software issues.
  • Manage and resolve customer queries and incidents in a timely manner.
  • Document and track issues using ticketing systems.
  • Collaborate with engineering teams to escalate and resolve complex issues.
  • Create and maintain technical documentation and user guides.
  • Assist in the development of training materials for customers and team members.

For Assistance Call @ Sana 7827541439

Spotlight

  • Annual leaves, Health & insurance

More Info

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