Technical Solution Specialist

HPE Complete Care (CC) represents our most advanced and comprehensive support offering, purpose-built for organizations where downtime is not an option. Through strong strategic partnerships and a highly tailored approach, we deliver solutions that safeguard our customers most critical business outcomes. Clients invest in Complete Care because they trust us to keep their operations resilient, responsive, and always on.

Central to this mission is the Advanced Solution Center (ASC)-a hub of expertise where technical excellence meets urgency. Staffed by highly skilled professionals with a mission-critical mindset, ASC is dedicated to restoring business operations swiftly and effectively. With rapid response capabilities and deep technical knowledge, the team ensures that every challenge is met with precision and speed.

Through a seamless blend of proactive and reactive support, guided by ITIL-based best practices, the Advanced Solution Center enhances system availability and optimizes overall IT performance. Within this dynamic environment, we offer an exciting opportunity for a Technical Solution Consultant to take ownership of end-to-end resolution of complex, high-impact issues faced by HPE enterprise customers, making a tangible difference where it matters most.

Roles and Responsibilities:

• Serve as a trusted remote technical expert, diagnosing complex customer incidents through deep log analysis and turning challenges into swift, effective resolutions.
• Develop a comprehensive understanding of each customer's IT and business landscape, ensuring every solution aligns seamlessly with their operational goals and critical priorities.
• Provide strong technical leadership across incident analysis, management, and root cause investigations, guiding issues from disruption to clarity and closure.
• Act as a strategic advisor, clearly communicating recovery plans, building confidence in identified root causes, and designing forward-looking action plans to prevent recurrence while enhancing overall IT resilience.
• Take a holistic view of every incident, driving resolution with a sharp focus on customer experience, consistently meeting-and exceeding-expectations.
• Collaborate and lead across diverse technical teams, including engineers, field specialists, management, and third-party partners, to accelerate problem resolution and deliver impactful outcomes.
• Partner closely with account teams to support proactive initiatives, contributing to continuous improvement and long-term customer success.

Education and Experience Required:

• Bachelor's degree in computer science/engineering or related field
• Minimum 2-3 years experience in any of the following product lines.
• Hands-on expertise across HPE's storage arrays-including 3PAR and Primera arrays, MSA, Brocade SAN, StoreOnce, and the next-generation Alletra/Nimble platforms
• Strong foundation in HPE enterprise compute, spanning ProLiant and Synergy server architectures, with a solutions-oriented mindset.
• Complemented by exposure to virtualization and open technologies such as Broadcom vSphere, Linux, and Microsoft platforms, bringing added versatility and depth.

Added advantage if the candidate:

• Proven collaboration and effective communicator to internal and external customers
• Advanced troubleshooting skills in heterogeneous environment
• Able to lead and drive complex problems