Deliver services for property operation and maintenance, including customer/client services, budget management, facility maintenance, procurement, and supplier management.
Develop client relationships to support corporate real estate goals.
Lead the team in inspection, testing, and maintenance of facilities systems, ensuring compliance with local codes.
Monitor MEP maintenance services for quality and timely delivery.
Provide engineering oversight for comprehensive facility, contract, and procurement management for engineering services.
Contribute to achieving financial targets, KPIs, and meeting service level agreements.
Specific Responsibilities:
Provide technical advice to Facilities Engineers, technicians, and project teams.
Lead team members in task execution.
Report and escalate incidents; act as the point of contact for engineering escalations.
Involve in general building process and mechanical system issues; lead troubleshooting and restoring HVAC systems.
Mentor and train staff, ensuring they have necessary equipment and tools for safe job performance.
Manage and program building management systems (BMS).
Perform maintenance planning, implementation, and review of site-specific engineering processes and protocols.
Contribute to investigating facilities-related issues; lead troubleshooting and restoring systems.
Maintain documentation of all maintenance performed, including system deficiencies.
Perform risk assessments & Failure Mode and Effect Analysis (FMEA).
Facilitate Work Order processing (CMMS /Corrigo workflow).
Provide effective solutions for site daily operations and technical issues.
Ensure all essential site activities, including maintenance, are performed safely and efficiently, complying with all relevant policies and regulations.
Lead audits to ensure safety procedures, disaster recovery, business continuity plans, and escalation procedures are in place and maintained.
Performance Excellence:
Foster positive working relationships by meeting and exceeding service level agreements.
Ensure all key performance indicators are met.
Championing Improvement and Projects:
Monitor spend and budgets for engineering contracts.
Suggest improvements and savings for engineering systems.
Coordinate with vendors on projects, ensuring proper management, safety audits, and timely repairs.
Act as the engineering point of contact, working with system leads on forecasts and planning.
Be open to new and innovative ideas, focus on continuous improvement, and customer delight.
Required Skills and Experience:
Diploma or degree in engineering (Mechanical/Electrical).
At least five years of experience in an office environment or engineering operations.
Strong background in engineering troubleshooting is a plus.
Proven experience in facilities system operations, MEP installations, etc.
Experience in electrical and safety, HSE programs is a plus.
Communication Skills:
Excellent command of spoken and written English.
Ability to communicate technical issues to non-engineering colleagues, clients, and vendors.
Agility and Problem Solving:
Embody the JLL service culture, turning problems into opportunities with flexibility.
Be a role model with uncompromising standards, a collaborative team player, professional communicator, and demonstrate accountability.
Team Player:
Work as a collaborative team player, communicate professionally, and demonstrate accountability.
