Technical Operations Manager

Responsibilities

• Oversee daily technician operations, including installation scheduling, job allocation, and service coordination.
• Conduct and oversee on-site assessments to determine suitable installation locations based on plumbing, electrical, and space requirements.
• Manage and support technicians to ensure installations are completed safely, efficiently, and in accordance with manufacturer specifications and industry standards.
• Ensure home appliances and filtration systems are installed and connected correctly to existing plumbing lines, faucets, and electrical outlets where required.
• Monitor installation quality and ensure all systems are tested and functioning properly before handover to customers.
• Ensure technicians provide clear demonstrations and guidance to customers on the proper use and maintenance of installed systems.
• Oversee troubleshooting and resolution of technical issues, ensuring timely and effective service.
• Maintain accurate operational records, including installation reports, parts usage, labor hours, job completion status, and customer information.
• Coordinate with sales and customer service teams to optimize installation schedules, manage customer expectations, and maintain high customer satisfaction.
• Monitor team performance, work quality, productivity, and compliance with company procedures and safety standards.
• Identify opportunities to improve operational efficiency, service quality, and technician performance.
• Ensure adequate tools, equipment, and installation materials are available for daily operations.

Requirements

• Strong leadership, organizational, problem-solving, and communication skills.
• Excellent customer service skills and the ability to handle customer concerns professionally.
• Experience in technician supervision, installation operations, field service, or a related technical role.
• Ability to manage multiple jobs, prioritize tasks, and coordinate resources effectively.
• Ability to work independently with minimal supervision and collaborate effectively with other departments.
• Valid driver's license and a clean driving record, where driving is required for the role.
• Willingness to work flexible hours, including evenings and weekends, when required to meet operational and customer needs.