Technical Manager/Supervisor

Technical Manager/Supervisor

You'll oversee after-sales service, device maintenance & repairs, technical training, quality assurance, and support sales team. You'll manage a small technical team and ensure excellent technical support across Singapore, Malaysia, Indonesia, Philippines and Thailand.

Key Responsibilities

Technical Service & Operations

. Oversee warranty & after-sales service - device inspection, troubleshooting, repairs, and maintenance scheduling

. Manage spare parts inventory

. Ensure all repairs meet safety & performance standards maintain service records & logs

. Coordinate technical support for subsidiaries in MY/ID/PH/TH

Training & Technical Support

. Support sales team for after sales technical enquiries with clients.

. Maintain user manuals, quick guides, troubleshooting docs, and training materials

Quality & Compliance

. Monitor device performance & customer feedback escalate quality issues to manufacturer for new stock and repaired units.

. Ensure compliance with safety regulations, electrical standards, and import/device certifications

. Conduct regular QC checks on new stock and repaired units

Team & Project Management

. Lead and schedule technical support staff set KPIs and review performance

. Monitor and maintain service process improvements and equipment upgrades

. Manage technical budget - service costs and parts inventory

Requirements

. Education: Diploma/Degree in Electrical/Electronics Engineering, Mechatronics, Biomedical Engineering or relevant field

. Experience: Min 5 years in technical roles 2+ years in team leadership/service management

. Industry background: Consumer electronics, beauty/medical devices, or wellness equipment - strong advantage

. Skills:

◦ Hands-on electronics troubleshooting & repair skills

◦ Strong communication - explain technical concepts clearly to non-technical users

◦ Organized, customer-focused, problem-solver under pressure

◦ Proficient in MS Office & basic inventory systems

◦ English fluent Mandarin