Overview
Experienced Technical Lead to provide technical leadership and oversight for Day 2 service operations. The role will focus on ensuring operational stability, continuous improvement, and alignment with enterprise architectural standards. This position requires a blend of hands-on expertise in cloud and data centre infrastructure, strong governance and compliance awareness, and the ability to mentor technical teams while collaborating with cross-functional stakeholders.
Key Responsibilities
Technical Leadership & Day 2 Operations:
- Provide leadership and guidance for ongoing support and service operations, ensuring high availability, performance, and resilience.
- Act as a key escalation point for critical incidents, problem management, and complex technical challenges.
- Mentor and develop engineering teams across multiple service areas (cloud, infrastructure, security).
Cloud Architecture & Infrastructure:
- Architect, design, and maintain secure and scalable cloud platforms (AWS, Azure, hybrid) that align with compliance, governance, and performance standards.
- Drive implementation, maintenance, and operations of solution platforms, ensuring they meet business and security requirements.
- Support migration projects (on-prem to cloud, physical to virtual) and optimize hybrid infrastructure performance.
Governance, Compliance & Security:
- Establish, review, and refine governance frameworks and policies for cloud usage.
- Support vulnerability assessments, remediation, and platform security hardening across environments.
- Ensure operational processes, SOPs, and documentation align with compliance and audit requirements.
Innovation & Continuous Improvement:
- Identify, evaluate, and recommend new tools/technologies to improve efficiency, resilience, and cost effectiveness.
- Lead initiatives to enhance service delivery, streamline operations, and adopt cloud best practices.
- Collaborate with stakeholders to translate business requirements into technical solutions and implementation plans.
Qualifications
- Experience: 7+ years in IT infrastructure, data centre operations, cloud/hybrid platforms, and service management with at least 3 years in a technical leadership role.
- Cloud Expertise: Proven experience with AWS and/or Azure, including cloud governance, automation (e.g., Ansible), and hybrid cloud solutions.
- Infrastructure & Virtualization: Strong background in VMware, Hyper-V, storage (DAS, NAS, SAN), and networking (DNS, DHCP, VLAN, DMZ).
- Security & Compliance: Knowledge of IT governance, security frameworks, vulnerability management, and audit processes.
- Leadership & Management: Skilled in incident management, BAU operations, project planning, vendor management, and SLA adherence.
- Technical Skills: Hands-on experience in Linux/Windows server management, backup/recovery solutions, and migrations (P2V, cloud).
- Soft Skills: Excellent communication, stakeholder collaboration, and ability to lead and mentor high-performing teams.
