. Salary range: $6000 - $7000
. AWS and Performance Bonus provided
. Working days & hours: 9:00AM - 6:00PM (Monday - Friday)
. Working Location: Ang Mo Kio
. Excellent Welfare & Benefits
. Well Established Network Provider Company
Job Scope
- Responsible for strategic planning and implementation of global after-sales service products. Align with market trends and customer needs to define positioning, value proposition, differentiation, and mid-to-long-term roadmap.
- Lead the full lifecycle management of after-sales service products, including initiation, planning, development, release, and continuous optimization. Establish unified service standards, SLAs, and service specifications.
- Build and enhance global after-sales service systems and processes, promoting process standardization, digitalization, and automation.
- Coordinate cross-department and cross-region collaboration work closely with sales, delivery, R&D, marketing, and partners to ensure aligned service strategies and efficient resource utilization.
- Monitor after-sales service quality and customer experience, leverage data analysis for continuous improvement, and handle escalated cases from major clients.
Requirement
- Degree in IT, Business Administration, Operations Management or equivalent
- Minimum 5 years related experience in after-sales service, service product management, or operations management, with global or cross-regional project experience.
- Familiar with full lifecycle management methodologies of service products is an advantage
Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:
- Work experiences and job responsibilities
- Current and Expected salary
- Reason for leaving
- Date of availability
- Education background
We regret that only shortlisted candidates will be contacted.
YEOW CHANG FU (R23118759)
EA Recruitment Pte Ltd
EA License No: 21C0492
