Technical Coordinator

Key Responsibilities

• Handle customer enquiries regarding construction materials, hardware products and engineering services.
• Prepare and follow up on quotations, sales orders and customer requests.
• Coordinate customer orders with sales, procurement, warehouse and project teams.
• Monitor delivery schedules and keep customers updated on order status.
• Coordinate with suppliers and internal teams to resolve delivery or product-related issues.
• Maintain customer records, quotations, purchase orders and supporting documentation.
• Handle customer feedback, complaints and after-sales enquiries professionally.
• Follow up on outstanding quotations and assist with customer account development.
• Prepare periodic customer service and order-status reports.
• Provide administrative and operational support to the sales and project teams.

Requirements: Diploma or equivalent qualification, preferably with 2-3 years of relevant customer service/order coordination experience. Good communication, coordination and computer skills are required. Experience in construction, engineering, hardware or building materials would be advantageous.