Technical Account Manager

Company Overview

TOFFS TECHNOLOGIES PTE. LTD.

Job Summary

As a Technical Account Manager (TAM), you will serve as the trusted advisor for key enterprise customers, driving platform adoption, managing technical relationships, and identifying growth opportunities to maximize customer value and business impact.

Responsibilities

• Manage ongoing technical relationships with a portfolio of enterprise accounts as their primary company contact
• Drive platform adoption and maturity by expanding customer use from initial deployment to full-scale production across teams and business units
• Conduct regular business reviews, health checks, and roadmap alignment sessions with customer stakeholders to ensure strategic goals are met
• Identify technical risks, usage gaps, and operational issues proactively, coordinating with Engineering and Support teams to resolve them before escalation
• Advocate for customer needs internally by influencing product roadmap priorities and ensuring the customer voice shapes development
• Identify and develop expansion opportunities such as new clusters, additional modules (AI, Virtualization), and broader platform adoption
• Collaborate cross-functionally with Delivery, Support, Pre-sales, and Engineering teams to deliver a seamless customer experience throughout the lifecycle
• Build and maintain customer success plans that track key outcomes, milestones, and renewal timelines

Required competencies and certifications

• Minimum 2 years of experience in a customer-facing technical role such as TAM, solutions engineer, technical consulting, or customer success engineering
• Solid understanding of cloud-native technologies, Kubernetes, or enterprise infrastructure platforms
• Proficient in professional English (spoken and written) to communicate effectively within a global, distributed team and with diverse stakeholders
• Ability to work comfortably across multiple time zones in a distributed team environment

Preferred competencies and qualifications

• Experience managing enterprise accounts in financial services, telecom, energy, or government sectors
• Background working at platform vendors such as Red Hat, SUSE, VMware, or cloud providers
• Hands-on experience with Kubernetes, Docker, or container platforms
• Familiarity with customer success tools, health scoring, or account planning frameworks
• Understanding of pre-sales or delivery workflows to support the full customer lifecycle