Technical Account Manager

Company Overview

We are a technology company focused on delivering cloud-native platform solutions that empower enterprise customers to maximise their investment and drive business outcomes through innovative infrastructure technologies.

Job Summary

As a Technical Account Manager (TAM), you will serve as the trusted advisor for the company's key enterprise customers, managing long-term relationships to drive platform adoption, identify risks, and translate customer goals into impactful technical solutions.

Responsibilities

• Own the technical relationship with a portfolio of enterprise accounts, acting as the primary contact to ensure customer satisfaction and success
• Drive platform adoption by guiding customers from initial deployment to full-scale production use across teams and business units
• Conduct regular business reviews, health checks, and roadmap alignment sessions with customer stakeholders to track progress and outcomes
• Proactively identify technical risks, usage gaps, and operational issues, coordinating with Engineering and Support teams to resolve them before escalation
• Advocate for customer needs internally by influencing product roadmap priorities and ensuring the customer voice is represented across the company
• Identify and develop expansion opportunities including new clusters, additional modules (AI, Virtualization), and broader platform adoption
• Collaborate cross-functionally with Delivery, Support, Pre-sales, and Engineering teams to deliver a seamless customer experience throughout the lifecycle
• Build and maintain customer success plans that track key outcomes, milestones, and renewal timelines

Required competencies and certifications

• Minimum 2 years of experience in a customer-facing technical role such as Technical Account Manager, solutions engineer, technical consulting, or customer success engineering
• Solid understanding of cloud-native technologies, Kubernetes, or enterprise infrastructure platforms
• Professional proficiency in English (spoken and written) to effectively communicate in a global, distributed team environment

Preferred competencies and qualifications

• Experience managing enterprise accounts in financial services, telecom, energy, or government sectors
• Background working at platform vendors such as Red Hat, SUSE, VMware, or cloud providers
• Hands-on experience with Kubernetes, Docker, or container platforms
• Familiarity with customer success tools, health scoring, or account planning frameworks
• Understanding of pre-sales or delivery workflows and the full customer lifecycle