Unlock your Altus Experience!
If you're looking to advance your career in data analytics, expertise, and technology for the rapidly growing global CRE market, there's no better place than Altus Group. At Altus, our work is purposeful. Every day, our employees drive impact, innovate, and shape the global commercial real estate (CRE) and PropTech industry.
Our people-centric culture empowers you to deliver in a high trust, high performance culture, surrounded by an inclusive team that's collaborating to modernize our industry. We invest in our people with training and growth opportunities designed to propel you further in your career while providing a flexible and progressive workplace that reflects our values and teams.
Reporting to the General Manager, ARGUS Software & Data, the Technical Account Director - Asia is a key member of the GTM APAC team, supporting sales and strategic customers through the pre-sales, sales, and marketing lifecycle. You'll bring deep product and industry knowledge to shape solutions for prospective and existing clients while connecting the dots between Sales, Services, and technical teams to ensure we deliver real outcomes. Additionally, you will develop and manage a small team of presales consultants to partner with the GTM team across the APAC region to deliver ambitious growth plans.
A core focus of the role is driving customer success through strong account planning and business reviews across key accounts, strengthening executive relationships, improving client experience, and supporting retention and growth across the region.
Key Responsibilities
- Partner with Sales and Strategic Accounts across Asia to provide technical and commercial subject matter expertise across Altus Group solutions through the pre-sales and sales cycle
- Set the standard for your team of presales consultants in APAC, with a strong connection to the global experts to ensure the latest methods, technology and insights are deployed. Managing and developing your team with high integrity and Altus values central to your approach.
- Lead product demonstrations, solution presentations, and technical discovery to support new business, upsell, and cross-sell opportunities
- Develop and execute strategic account plans and customer success strategies to grow ARR, retention, and long-term client value
- Facilitate strategic business reviews and executive-level engagement within key enterprise accounts
- Act as the bridge between Sales, Services, Product, Training, and Support teams to ensure customer requirements are clearly understood and delivered
- Conduct research on prospective clients and market segments to support tailored proposals, presentations, and go-to-market activity
- Serve as the voice of the customer in Asia, providing insights and feedback to internal teams to drive continuous improvement
- Maintain accurate and consistent CRM records, tracking account activity, client engagement, opportunities, and progress
- Analyse client usage trends and performance data to identify risks, opportunities, and areas to improve customer experience
- Support development of case studies and client testimonials to strengthen marketing and sales enablement efforts
Key Qualifications (5-8)
- Bachelor's degree in Real Estate, Finance, Business Administration, or a related field (or equivalent experience)
- 10+ years experience in SaaS technology specialist, enterprise account management, customer success, training, or partnership roles
- Experience developing and managing a small team across the APAC region.
- Proven ability to manage and grow high-value enterprise accounts across multiple regions and channels with a customer first approach.
- Strong Commercial Real Estate industry expertise, with advanced understanding of ARGUS solutions (or similar) and commercial valuation processes
- Demonstrated success meeting or exceeding growth targets through consultative selling and account leadership
- Strong communication skills, with confidence presenting to senior and executive-level stakeholders both internal and external
- High capability using CRM platforms (Salesforce or similar), with attention to detail and strong pipeline and reporting discipline
- Fluent English required additional Asian languages considered an advantage
What Altus Group offers:
- Rewarding performance: We are pleased to be able to provide employees competitive compensation, incentive and bonus plans, and a total rewards package that prioritizes their mental, physical and overall financial health.
- Growth and development: As a destination for top industry talent, we're investing in you to meet the evolving needs of our clients and deliver on your professional goals. Our Altus Intelligence Academy offers over 150,000 hours of learning materials catering to diverse stages of an employee's career journey.
- Flexible work model: We're modernizing our employee programs to reflect the new world of work. Our Activity-Based Work model provides you with flexibility to align your work location to the work being performed - office for connecting and collaborating, and remote for focused work.
Altus Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted and valued. We provide an atmosphere free from barriers to promote diversity, equity, and inclusion, and encourage equal opportunities for all employees. We're seeking candidates with diverse experiences and provide accessible candidate experiences throughout the selection process. If you need accommodation, please contact us at [Confidential Information].
We appreciate all applicants who take the time to apply to Altus Group. Please note that only those who are selected to move forward in the process will be contacted. Thank you.
