Team Leader (Operations)

Role Overview

At Sim Leisure Group, the owner and operator of KidZania Singapore & Malaysia, we believe that fun is a serious business. We are looking for a highly responsible and hands-on Team Leader to lead daily park operations and ensure a safe, efficient and world-class guest experience.

This role is not for clock-watchers, job hoppers or people who are unable to work weekends or peak seasons. We are looking for individuals who take ownership, work hard and lead by example.

Key Responsibilities

. Lead and supervise frontline staff during daily park operations
. Ensure all activities operate safely, smoothly and according to SOPs
. Be physically present on the ground to monitor operations, guest flow and staff performance
. Resolve operational issues immediately and escalate when necessary
. Ensure the park environment is clean, organised and guest-ready at all times
. Monitor staff discipline, punctuality and productivity
. Conduct daily briefings and ensure staff understand operational priorities
. Ensure strict compliance with safety procedures and operational standards
. Handle guest feedback or complaints in a professional and calm manner
. Support management in improving efficiency, productivity and service standards

Requirements

. Minimum 3-5 years experience in operations, hospitality, attractions, or retail
. Proven ability to lead teams and manage staff on the ground
. Strong sense of responsibility, discipline and accountability
. Must be hands-on and proactive, not someone who waits to be told what to do
. Comfortable working in a fast-paced, high-energy environment with large crowds
. Able to work weekends, public holidays and peak periods

. Take ownership of their responsibilities
. Lead by example, not by title
. Reliable, disciplined and solution-oriented
. Committed to staying and growing with the company