Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
Supervisory
- Lead and mentor a group of client-facing employees, with support from the Head of GBM or equivalent experience.
- Mentor and formally evaluate team members to ensure outstanding delivery.
- Demonstrate leadership qualities and provide constructive feedback.
- Build and maintain a highly effective team.
- Balance multiple responsibilities to deliver high-quality results.
- Provide assistance to the Head of GBM as required.
Consulting
- Build client renewal strategies in line with Global Guiding Principles.
- Champion all client-related initiatives, including Aon Brokers Guide, Client Promise, Explorer, Aon Pulse, Aon Care, Wellbeing, and Voluntary Benefits.
- Ensure the flawless implementation of client-related initiatives.
- Champion Aon United by holding direct relationships with high-revenue and strategic clients.
- Actively seek market intelligence to understand client needs and competitor developments.
- Support the team by participating in business meetings with complex clients, ensuring detailed follow-up on open items.
Service Delivery
- Drive strategic engagement with clients and support client initiatives.
- Maintain professional relationships with internal collaborators, including local market colleagues and regional/global teams.
- Build and maintain partnerships with significant external vendors.
- Ensure strong collaboration between Client Services and other functional teams.
- Develop and oversee client retention and growth strategies to meet revenue and profitability targets.
- Ensure the team delivers outstanding service within clients expectations.
- Accountable for the team's adoption of the client service model and consulting tools.
- Develop conclusions and implement solutions that impact clients and the department.
- Ensure timely payment by clients and maintain acceptable credit control.
Skills and Experience That Lead to Success
- Over 10 years of related experience.
- Proven track record of skilled client management and encouraging long-term relationships.
- Ability to prioritize multiple priorities and demands, and guide others in resolving complex issues.
- Strong teammate with the flexibility to foster positive relationships with diverse internal collaborators.
