Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What the day will look like
- Building relationships with strategic clients to strengthen the partnership.
- Build and maintain positive relationships with key external vendors including insurers and specialty providers (e.g., Fullerton Healthcare Group for Aon Care).
- Engaging in needs-based consulting and identifying cross-sell opportunities. This requires knowledge of client profiling and sensitivity to client needs and priorities.
- Managing renewal activities, maintaining retention rates as set out by management.
- Demonstrating strong interpersonal and people leadership/management skills, effective communication, self-awareness, and emotional intelligence.
- Mentoring team members both within the team and more broadly, as required.
- Guiding others in resolving complex client issues based on independent discretion and judgment to determine appropriate solutions and processes.
- Working independently and with initiative, with mentorship in only the most complex situations.
- Embracing and accomplishing organizational changes.
- Conducting peer reviews for team members.
- Championing all client-related initiatives and ensuring smooth implementation, including active promotion of Aon United.
- Acting as a point of contact for all clients when there is a blocking issue.
- Providing support to the Head of GBM, as required.
Renewal and remarketing:
- Client Business Consulting and Planning.
- Reviewing renewal terms.
- Reviewing and preparing Renewal Proposals / Claims Analysis.
- Meeting with clients before renewal and/or during renewal periods.
- Preparing Service Level Agreements.
- Preparing and presenting the benefits program to employees.
Day-to-Day Operations:
- Updating employee movements from clients.
- Following up on underwriting requirements with clients.
- Handling enquiries from both HR and employees.
- Following up with clients regarding unpaid invoices.
- Managing aged debt.
Skills and experience that will lead to success
- Keen and active listening skills, excellent communication abilities, both verbal and written.
- Proven track record of being a skilled customer-focused professional with a strong client management approach.
- Ability to engage clients positively and foster long-term, active relationships.
- Strong analytical mind with keen business insight to actively pursue growth plans and generate profitable accounts.
- Creative and innovative thinking to align clients with market trends, make good judgment calls, and resolve issues quickly during emergencies or service crises.
- Adaptability to harness change in a fast-paced, ever-evolving dynamic environment.
- Demonstrate skills without compromising quality deliverables with precision.
- Ability to prioritize multiple demands, provide active initiatives on demand, and guide others in resolving complex issues.
- Great teammate with the flexibility to foster positive relationships with internal collaborators across various business functions, respecting and collaborating with diverse thoughts at all levels.
- Keen learner equipped with social and emotional intelligence, ready to embrace self-evaluation to identify areas of improvement.
- Willingness to coach and mentor team colleagues to achieve business results and departmental growth.
- Ability to work with senior leaders on consulting projects and initiatives on an ad hoc basis.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two Global Wellbeing Days each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.
