COMPANY DESCRIPTION
Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The family-like atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.
Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.
RESPONSIBILITIES
- Lead and manage a team of 11 staff.
- Oversee a pool of 150 SMU Student Assistants to provide course support and administrative support to trainers and learners.
- Partner our SMUA Pillars and Stackable Course Team to drive operational excellence, facilitate educational growth, and maintain a high standard of service excellence.
- Drive the optimal performance and efficient running of daily operations in accordance with established SOPs and the requirements of stakeholders.
- Oversee and optimize essential functions related to operations, planning, catering, logistics, procurement, and course support.
- Conduct regular ground engagement with learners, trainers, and stakeholders to ensure smooth daily operations.
- Review the learners feedback and identify areas for improvement in food quality, logistics, or service level.
- Support programmes held outside regular office hours time-off will be granted in lieu.
- Other duties as assigned.
QUALIFICATIONS- Degree or Diploma holder with at least 3 years of relevant work experience.
- Demonstrate strong leadership, organizational, and project management skills, with experience in managing a team.
- Self-motivated, resourceful, and adaptable to change.
- Strong written and verbal communication skills.
- Collaborative team player with the ability to coach and mentor team members.
- Proactive in identifying opportunities for process improvement and enhancing efficiency.
- Familiarity with Training Management System (TMS) and Learning Management System (LMS), and Microsoft Power Automate will be advantageous.
OTHER INFORMATION#LI-LK1
Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.
Please note that your application will be sent to and reviewed by the direct employer - Singapore Management University
