Executive / Senior Executive (3-year contract), SMU Academy

Job Description

• Manage pre-and post-course administrative matters for each new programme to ensure smooth execution and running of all programmes.
• Manage and approve online course registrations via the Training Management System, and liaise with registrants to verify eligibility and course requirements.
• Coordinate with trainers and partners to develop and update teaching materials on the Learning Management System (LMS) before and during the course.
• Work directly with trainers and partners to resolve LMS-related technical issues.
• Provide operational insights to achieve key performance indicators.
• Utilise participants information from data and research to understand trends and opportunities.
• Other duties as assigned.

Qualifications

• A good diploma with at least 3 years of relevant experience in training institutions or relevant area.
• IT-savvy and proficient in Office 365.
• Proficient in using Training Partners Gateway and Training Management System portal is an added advantage.
• Have an eye for detail, multi-tasking and fast-paced working environment.
• A driven individual with strong creative, analytical and interpersonal skills along with a high degree of personal and professional integrity.
• A resourceful style with the ability to work independently, take initiative and manage multiple tasks and projects as well as to be a team player who is eager to collaborate with others.

• Manage pre-and post-course administrative matters for each new programme to ensure smooth execution and running of all programmes.
• Manage and approve online course registrations via the Training Management System, and liaise with registrants to verify eligibility and course requirements.
• Coordinate with trainers and partners to develop and update teaching materials on the Learning Management System (LMS) before and during the course.
• Work directly with trainers and partners to resolve LMS-related technical issues.
• Provide operational insights to achieve key performance indicators.
• Utilise participants information from data and research to understand trends and opportunities.
• Other duties as assigned.