Duration: 1 yr contract
Salary: Up to $4.2K with completion bonus
Location: East
Job Scope:
- Oversee and manage the day-to-day operations of the Channel Operations team, ensuring the achievement of service level agreements (SLAs) and operational excellence.
- Develop and implement strategies to optimize channel efficiency, improve workflows, and meet organizational objectives.
- Monitor team performance and provide regular feedback, coaching, and mentoring to ensure professional growth and high performance to ServiceSG's Service Transformation and Planning Team.
- Collaborate with stakeholders (E.g. public agencies) to address operational challenges, gather insights, and support cross-functional initiatives.
- Prepare and present regular reports on team performance, KPIs, and improvement opportunities to management.
Job Requirements:
- Min. 3-4 years relevant experience in contact centre
- Min. 2 years in a supervisory role
For interested applicants, please send your updated resume to:
All candidates information will be treated with the strictest confidence
Melissa Zhang Zhiqi (Mezzo)
R2197564
Recruit Express Pte Ltd
99C4599
