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Job ID: 126521503
Skills:
Trainer, Call Centers, Mandarin, Cantonese, Management Skill, "Contact Center Operations", "BPO Operations", "Team Management", "People Management", "Inbound Support", "Outbound Support", "Chat Support", "Email Support", "Customer Service", "Service Level Management", "SLA Management", "KPI Management", "AHT", "FCR", "CSAT", "Quality Management", "Schedule Adherence", "Workforce Management", "WFM", "CRM", "Telephony Systems", "Escalation Management", "Performance Management", "Coaching", "Stakeholder Management", "Reporting", "MIS Reporting", "Operational Excellence", "Leadership", "Client Management", "Microsoft Office", "Google Workspace", "Contact Center Metrics", "Process Improvement", "Compliance Management"
Skills:
revenue protection , risk management, Ai, Regulatory Compliance, office software suites
Skills:
Catalog Management, Internal controls and compliance, financial postings, contract-based ordering, PO updates, purchase order management, invoice adjustments, P2P systems, case and ticket management, receipt clarifications, purchase order approval workflows
Skills:
payroll operations, recruitment strategy, statutory compliance, workforce performance improvement, HR documentation processes, Malaysian employment laws, employee counselling, KPI management
Skills:
Internal auditing standards, COSO, Report Writing, Corporate Governance, Risk management practices, Regulatory Requirements, Problem Solving
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