Service Performance and Issue Resolution
- Coordinate daily purchase order management activities, including purchase order processing, order monitoring, supplier order coordination, goods receipt follow-up, and invoice matching support, ensuring timely and accurate execution in line with service levels.
- Oversee the accuracy of supplier purchase orders, receipts, and system postings, resolving first-level escalations related to incorrect purchase order data, missing receipts, or supplier order related inquiries.
- Monitor team-level KPIs and SLAs, taking corrective actions in case of deviations, and act as the first point of escalation for operational issues and exceptions, ensuring timely resolution.
Implementation of Changes and Improvements
- Drive standardization and continuous improvement within the purchase order management team, working closely with the process management team to enhance underlying processes.
- Support the implementation of new or updated work instructions, tools, and systems, collecting improvement ideas from the team and contributing to the operational improvement backlog.
- Participate in pilot activities, testing, and training related to changes impacting the operational purchasing line.
Team Leadership and People Development
- Lead and develop the team within the purchase order management operational line, monitoring team performance and supporting training on P2P systems and process standards.
- Monitor team workload and support capacity planning, identifying skill gaps and training needs, and supporting onboarding and knowledge transfer.
- Actively contribute to and foster the organization's culture and values among team members.
Stakeholder Management and Communication
- Collaborate closely with the Head of purchase order management to ensure alignment between team execution and operational targets.
- Engage with other Team Leads within purchase order management and adjacent processes to ensure coordinated service delivery.
- Coordinate purchase order processing, ensuring purchasing compliance and managing purchase order follow-up with suppliers and requesters.
Job Requirements
Education
- University degree (Bachelor or equivalent) in Business Administration, Finance, Supply Chain, HR, Engineering or related fields.
- Relevant vocational education with significant experience may be considered.
Experience
- 4–6 years of experience in a process‑ or function‑related operational role.
- First leadership or coordination experience (e.g., acting as senior, subject matter expert or deputy team lead).
Knowledge And Skills
- Understanding of purchase order approval workflows, catalog management, and contract-based ordering.
- P2P master data and transaction administration (PO updates, invoice adjustments, receipt clarifications).
- Case and ticket management for payment issues, invoice discrepancies, and supplier queries.
- Strong attention to detail for financial postings, supporting documentation and approval workflows.
- Ability to handle confidential commercial and financial information appropriately.
- Comfortable coordinating with Procurement, Business Units, Finance and suppliers.
Other Requirements
- Solid understanding of P2P systems and purchase order workflows.
- Knowledge of internal controls and compliance for purchasing processes.
- High accuracy in reviewing PO data, spending lines, invoices and receipt confirmations.
- Understanding of procurement policy frameworks, contract types, and catalog management principles.
POSITION SCOPE
Reporting Line(s)
Solid line(s) to: Head of Purchase-2-Pay Operations [respective Team]
Dotted Line(s) To
Number of direct reports:
Number Of Dotted Line Reports
Performance Measures
Performance measures will be defined on team specific service obligations
Working Relationships
Internal Contacts
Other Team Leads within Purchase-2-Pay and adjacent processes
Process management within Purchase-2-Pay
IT support
Business contacts
Other requestors
External contacts
Service providers or external business partners as required for daily operations
Supplier
