TCM Clinic Assistant (Entry Level Welcome)

CHIME TCM Clinic is looking for a reliable and hands-on TCM Clinic Assistant to support the day-to-day operations of our clinic.

No prior TCM clinic or healthcare experience is required. Entry-level applicants are welcome.

This is a hands-on clinic role, not a desk-only receptionist position. The role involves patient service, administrative work, medication packing, housekeeping, regular standing and movement around the clinic. There are no sales targets or commission-based selling.

Key Skills & Competencies

Patient Service & Communication

- Communicate clearly, professionally and respectfully with patients

- Provide helpful and patient-oriented service

- Handle patient enquiries and appointments appropriately

Front Desk & Clinic Administration

- Manage patient registration, appointments, payments and billing

- Perform general administrative duties and maintain accurate records

- Support insurance-related administration where applicable

- Organise and prioritise tasks during busy clinic sessions

Clinic Operations

- Follow established clinic procedures and instructions carefully

- Pack and prepare medications according to the TCM physician's instructions and established clinic procedures

- Provide operational assistance to the TCM physician as required

- Restock and organise clinic supplies

- Support clinic opening and closing procedures

Housekeeping & Workplace Organisation

- Maintain cleanliness and hygiene of reception, treatment and common areas

- Perform routine housekeeping duties

- Keep clinic supplies and work areas clean, organised and properly stored

- Maintain good hygiene and workplace safety practices

Teamwork & Reliability

- Work cooperatively with physicians and other team members

- Take ownership of assigned responsibilities

- Be punctual, dependable and willing to support different operational duties when required

- Learn new procedures and apply instructions accurately

Requirements

- Good interpersonal and communication skills

- Service-oriented and comfortable interacting with patients

- Responsible, reliable and willing to learn

- Comfortable performing hands-on duties, including housekeeping

- Comfortable standing and moving around for extended periods during clinic sessions

- Able to work efficiently and maintain a pleasant and professional disposition during busy periods

- Comfortable with rostered evening and/or weekend sessions

- Able to follow procedures and instructions carefully

Please note: This is a clinic support role. TCM diagnosis, prescription and treatment are performed by registered TCM practitioners.