Key Responsibilities:
Client Consultation & Sales
- Conduct in-store and on-site consultations for clients interested in bespoke suits and garments.
- Recommend styles, fabrics, and tailoring options based on client preferences and needs.
- Take accurate body measurements and ensure measurement records are detailed and organized.
- Upsell or cross-sell accessories or complementary services where appropriate.
Tailoring Coordination
- Coordinate all Singapore-based orders with the Vietnam team (tailor coordinator and production partners).
- Ensure measurements, fabric selections, and custom requests are clearly documented and communicated.
- Monitor the production timeline and proactively follow up to avoid delays.
- Schedule and manage client fittings, final checks, and order collections.
Fitting & Quality Control
- Assist clients during fitting sessions and record any alteration requirements.
- Ensure quality standards are met before client delivery or final collection.
- Collaborate with the Vietnam team to make timely adjustments when needed.
Appointment Management
- Manage scheduling of appointments and follow-up communications with clients..
- Maintain accurate client records, preferences, and measurements for future reference.
- Business Development
- Promote the brand's bespoke tailoring services via social media, events, partnerships, or corporate outreach.
- Develop and execute initiatives to drive leads and generate new business opportunities.
- Represent the brand at pop-ups, trunk shows, or corporate fittings when required.
- Assist in planning and executing marketing campaigns, including fabric promotions and seasonal collections.
Admin & Reporting
- Maintain records of orders, fittings, alterations, and client communications.
- Prepare sales reports and customer feedback for management review.
- Track KPIs such as appointment-to-sale conversion rates, repeat clients, and average order value
