T&T Senior Manager - Artificial Intelligence & Data (FSI) - SG

Are you ready to unleash your potential

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and is our portfolio of initiatives focused on making a tangible impact on society's biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us Join the winning team now!

Work you'll do

Deloitte's Financial Services industry group strives to support clients in addressing the challenges that impact today's industry. Our member firm's global network engages with clients to refine their business models through innovative practices, improved processes and enabling information technologies.

You will work alongside our clients to help them make decisions and implement solutions based on Heart of the Business issues and problem statements from architecting the strategic transformation agenda through to driving business value through execution and implementation.

You will be part of Artificial Intelligence & Data (AI&D) Service Offering, Aligned with Financial Service, for Banking (retail, SME, wholesale, and wealth) or Insurance (Life & General Insurance) and drive the latest and best-in-class transformation narrative for our Financial Services (FS) sector clients across SEA. Typical engagements which you could be involved in include:

Business & Operations transformation initiatives driven by AI & Data such as:

• Enable omni-channel customer journey and experience design
• Operating model based on analytics practices
• Digital enablement and platform implementation

You will support Deloitte and client's business growth by:

• Identifying client's business requirements / overall strategy and vision, and any opportunities for efficiencies in existing process / service design
• Undertaking extensive desktop and on-the-ground research on various aspects relevant to our current and potential clients viz. market sizing, competitive benchmarking across channels, products, customer experience, digital capabilities, customer servicing, etc.
• Developing draft pitch proposals including storyboarding, data analysis, opportunity sizing, proposed team composition, project costing and fee estimates
• Using tech, human-centered design thinking and innovative approaches to solve business needs.
• Participating in team problem solving efforts and offer ideas to solve client issues.
• Facilitating client workshops to complete current state assessment and providing basis for future state design and rollout planning.
• Conducting relevant research, data analysis, and create reports.
• Maintaining responsibility for quality, completion, and accuracy of work products.
• Assessing restructuring operating models, organizational structures, and business processes to streamline core operations service delivery.
• Assisting in proposal development, as requested.
• Actively expanding consulting skills and professional development through training courses, mentoring, and daily interaction with Deloitte colleagues and clients

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Managers across our Firm are expected to:

• Develop diverse, high-performing people and teams through new and meaningful development opportunities.
• Collaborate effectively to build productive relationships and networks.
• Understand and lead the execution of key objectives and priorities for internal as well as external stakeholders.
• Align your team to key objectives as well as set clear priorities and direction.
• Make informed decisions that positively impact the sustainable financial performance and enhance the quality of outcomes.
• Influence stakeholders, teams, and individuals positively - leading by example and providing equal opportunities for our people to grow, develop and succeed.
• Lead with integrity and make a strong positive impact by energising others, valuing individual differences, recognising contributions, and inspiring self-belief.
• Deliver superior value and high-quality results to stakeholders while driving high performance from people across Deloitte.
• Apply their understanding of disruptive trends and competitor activity to recommend changes, in line with leading practices.

Requirements

• Bachelor or Masters Degree in any relevant discipline.
• Minimum 8-10 years of working experience in the Consulting Industry within Financial Services clientele
• It would be great to have
  
  • Business problem solving in the Banking or Insurance domain, using analytical tools i.e Machine Learning libraries, LLM (Large Language Model) such as Open AI, Anthrophyic, Google Bard.
  • Hands-on Experience in finding Data Science solutions, developing AI Models using ML Workbench (i.e PIVOTAL Cloudera, Ms Azure, NVDIA Omniverse)
  • Good foundation in Data Management, Data Governance (AI Model, ML Ops)
  • Banking domain analytics within mass market
    - wealth or private banking sales & customer 360 analytics
    - fraud-compliance-risk analytics
    - operational productivity & capacity analytics
    - human resource analytics or various advanced analytical frameworks for SME / commercial banking
    - transaction banking, payments, etc.
  • Insurance Domain within Bancassurance, Life, General Insurance domain such as agency sales & distribution, customer acquisition & servicing analytics, claims processing, fraud, etc.

It would be nice should you have
o Good foundation in programming language i.e (at least one) R, Python, Scala
o Certification with relevant to Cloud / Machine Learning / Artificial Intelligence.
o Regional Financial Services Experience, across SEA
o Strong client relationship skills, including an ability to independently engage with clients.
o An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) is a pre-requisite to fit our short-term and long-term project assignments

Responsibilities

. Collaborate with clients to understand their business needs, challenges, and goals within the financial services industry.
. Lead or Manage:

• • Opportunity Management - RFI /RfP Process, Solution Designing, Budgeting and Account Planning
  • Delivery Management - Project Management, Manage Project Team, Project P&L
  • Leadership - Mentor and coach team members, fostering their professional growth and development within the banking consulting domain
• Provide subject matter expertise in banking industry trends, regulations, and best practices to guide clients in making informed
• Collaborate with cross-functional teams, including data analysts, technology experts, and business development, to deliver comprehensive solutions to clients.
• Stay updated on emerging technologies, market trends, and regulatory changes affecting the financial services industry to provide proactive advice to clients

Due to volume of applications, we regret that only shortlisted candidates will be notified.

Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.

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