Job Description

Job Description

Provide day-to-day IT infrastructure and operational support for servers, networks, systems, cloud services, and end-user devices through helpdesk, remote, and onsite support.
Serve as the primary technical point of contact for assigned customer accounts and ensure timely resolution of incidents and service requests.
Perform installation, configuration, administration, monitoring, and maintenance of Windows servers, virtualization platforms, storage systems, and network infrastructure.
Manage and support Microsoft technologies, including Active Directory, Entra ID, Microsoft 365, Exchange Online, Teams, SharePoint, and Azure services.
Configure, maintain, and troubleshoot network devices such as routers, switches, firewalls, VPNs, and wireless solutions.
Plan, implement, and support infrastructure projects, including system upgrades, migrations, cloud adoption, and technology refresh initiatives.
Monitor system health, performance, backup jobs, and security alerts to ensure high availability and reliability of customer environments.
Perform root-cause analysis and implement preventive measures to minimize recurring incidents.
Support cybersecurity initiatives, including endpoint protection, patch management, vulnerability remediation, access control, and security best practices.
Prepare technical documentation, reports, checklists, system diagrams, and operational procedures.
Participate in change management, incident management, and problem management processes.
Station at customer sites or travel between multiple locations to provide onsite support when required.

Undertake other duties and projects as assigned.

Requirements

Diploma or Degree in Information Technology, Computer Science, Engineering, or a related discipline.
Minimum 2-5 years of experience in IT infrastructure, systems administration, or technical support.
Strong hands-on experience with Windows Server, Active Directory, Microsoft 365, and virtualization technologies such as VMware or Hyper-V.
Familiarity with Microsoft Azure, Entra ID, Intune, Exchange Online, SharePoint Online, and Microsoft security solutions.
Experience in configuring and managing network infrastructure, including switches, routers, firewalls, Wi-Fi, and VPN solutions.
Knowledge of backup, disaster recovery, monitoring, and endpoint security solutions.
Experience in troubleshooting hardware, software, server, network, and cloud-related issues.
Possession of Microsoft, Cisco, VMware, Fortinet, or other relevant certifications will be an added advantage.
Strong analytical, troubleshooting, and problem-solving skills.
Good communication and interpersonal skills with the ability to interact effectively with customers and stakeholders.
Able to work independently, manage multiple priorities, and perform under pressure.