Join our dynamic team of engineers at IP-Tribe, where you'll be at the forefront of delivering top-notch support and innovative solutions to our valued customers. This isn't just a job it's a chance to make a real impact!
We thrive on agility and are looking for someone who can navigate and excel in a fast-paced environment. You'll be collaborating with cross-functional, self-organising teams to resolve issues quickly, maintain rock-solid relationships with our users, and ensure we stay ahead of the curve. If you're passionate about technology and love a challenge, this is your place to grow!
Responsibilities:
- Respond to support requests
- Provide technical support remotely or on-site
- Diagnose and resolve customer issues until closure
- Conduct testing technical environment
- Perform scheduled 24/7 standby TAC (Technical Assistance Centre) duty
- Maintain good client relations
- Tracking and managing work records
- Generating and compile job reports
- Fulfil additional duties as assigned by the Manager
Requirements:
Experience & Knowledge
- Polytechnic diploma or degree in Computer Engineering, Computer Science, Information Technology, or a related field
- Preferably with some years of work experience in telecommunications, or data networking support or BSS/OCS background or cloud platforms like AWS/Azure
- Fresh graduates with relevant skills and enthusiasm are welcome to apply
- Proficiency in Linux Operating Systems, telecommunications, IP telephony, AWS/Azure cloud, database management, data networking, and cybersecurity
- Professional certifications in relevant areas (AWS, Kubernetes, Linux, MySQL) are advantageous
Skills and Personality
- Analytical mindset to troubleshoot and resolving technical issues independently
- Motivated, results-oriented, and dedicated individual capable of initiating appropriate actions and strategies
- Self-sufficient and able to work with minimal supervision
- Keen interest in staying updated with emerging technologies
- Capable of following instructions and devising problem-solving strategies
- Proficient in both verbal and written English communication
