Systems Engineer- L1-Patch Management

Responsibilities

• Perform infrastructure patching using tools such as BigFix, SCCM, NetBot, or equivalent tools, following standard operating procedures (SOPs).
• Monitor patch deployments to ensure successful completion and track patching metrics, compliance, and effectiveness.
• Conduct daily checks of patch management tools and report issues not identified by existing monitoring systems.
• Escalate major patching issues and vulnerabilities to L2/L3 support teams.
• Raise and manage change requests in accordance with ITIL standards and internal change control procedures.
• Coordinate patch schedules, change planning, and approvals with application and business owners.
• Maintain patch compliance reports and operational documentation.
• Collaborate with global IT patching teams to ensure consistent end-to-end patch management across data centre infrastructure.

Requirements

• Basic knowledge of patch management, vulnerability management, and compliance reporting.
• Understanding of IT infrastructure, security, and patch management tools such as BigFix, SCCM, or NetBot.
• Familiarity with ITIL processes, change management, and standard operating procedures.
• Degree in Computer Science, Information Technology, Engineering, Business, or a related discipline.
• Technical certification in IT infrastructure domains such as Windows, Linux, VMware, networking, or databases is preferred.
• Strong communication, teamwork, and customer service skills.
• Ability to coordinate tasks, follow procedures and maintain accuracy.