Provide application L1/L2 support and system checks (CPU, disk usage, logs, services)
Troubleshoot and resolve system and application issues, and provide on-site technical support to ensure timely resolution and minimal disruption to business operations
Monitor application health and system alerts, escalating issues as needed
Log incidents and service requests in the ticketing system, ensuring timely resolution
Coordinate with L3 teams and vendors for issue escalation and follow-up
Perform routine maintenance tasks, such as application updates, patching, and backups
Maintain clear documentation of issues, fixes, and procedures
Participate in system testing, deployment, and post-deployment support activities
Assist in user access management and configuration tasks
Requirements
Diploma/Degree in Electrical Engineering, Computer Science, Communications Engineering or equivalent
Minimum 2 years in application maintenance, support or server infrastructure setup
Experience participating in Kubernetes cluster projects, with proficiency in using relevant commands to check application logs
Experience with at least two of the following Virtualization Technology/Platforms: VMware, Xen, KVM, OpenStack, Cloud Stack, Azure Stack
Experience with cloud orchestration, configuration management and auto-scaling techniques
Thorough knowledge of networking, routers, switches, and WiFi setup
Hands on experience in deploying ceph using different file system such as object storage, rbd, cephfs storage
Good knowledge of storage technologies, such as NAS, SAN, SDS
Experience with automation tools such as Salt/Chef/Puppet/Ansible
Experience with load balancing setup for TCP/IP, HTTP, DNS, routings.
Experience in using software version control
Knowledge of IT security standards, for instance from CIS or IM8.
Experience in IT security policy management and enforcing IT security
Knowledge of computer hardware components and ability to restore faulty servers to working condition.
Experience in coding or scripting languages such as bash, windows batch script, powershell, perl, python, etc.
Ability to install, use and configure various Linux Operating Systems, such as Redhat, Ubuntu, CentOS.
Experience in system installation planning, execution, routine
