Systems Engineer (Digital Workspace)

Key responsibilities

• Act as a trusted partner to end users by providing timely Level 3 support, ensuring issues are resolved quickly and effectively with minimal business disruption.
• Lead and support IT infrastructure projects with the goal of enhancing the end-user experience and improving the quality of ICT service delivery.
• Proactively identify opportunities to streamline workflows, automate processes, and strengthen monitoring, ensuring smoother operations and fewer disruptions for end users.
• Build intuitive dashboards and reports to give teams and stakeholders better visibility of service health and performance.
• Work closely with other infrastructure teams and external IT service providers to ensure seamless, end-to-end support for users.

Requirements

• Possess a degree in Computing, Computer Science/Engineering or IT
• At least 1 to 3 years of IT Infrastructure & Services support
• Experience in maintaining and managing
• Microsoft technologies - Azure cloud services, Microsoft 365, Active Directory (ADFS, DHCP, CA, DNS, RMS), Exchange Service (O365), System Center
• IT Operations Management
• Hosting Platforms (MS Hyper-V, VMWare, Azure)
• Remote Access Service
• System Management
• Unified Communications or Microsoft Phone
• Possess strong analytical and troubleshooting skills
• Good interpersonal and communication skills
• Ability to work independently and a good team player
• Preferably with certification in Microsoft Certified: Azure Administrator Associate