System Integration Engineer (Mulesoft)

Responsibilities

Business Requirements & Analysis

. Collaborate with business users, product owners, and architects to gather, document, and refine integration requirements.

. Translate business processes and functional requirements into API specifications, data mappings, and integration use cases.

. Conduct analysis between existing systems and desired integration outcomes.

API Integration & Design Support

. Work closely with MuleSoft developers and architects to define API interfaces, message structures, and validation rules.

. Create detailed specifications including RAML or TMForum definitions, payload examples, and data transformation logic.

. Participate in API design reviews and ensure adherence to enterprise integration standards and governance frameworks.

Project Delivery & Documentation

. Support end-to-end integration delivery across planning, testing, and deployment phases.

. Prepare project documentation such as user stories, process flows, sequence diagrams, and integration test cases.

. Validate implemented APIs against business requirements and assist in Sanity Test and user acceptance testing (UAT).

Stakeholder Management

. Act as the liaison between business users, ServiceNow development teams, and vendors (e.g., Mulesoft, ServiceNow, in-house core systems).

. Communicate project status, risks, and issues effectively to both technical and non-technical stakeholders.

Governance & Continuous Improvement

. Assist in maintaining API documentation portals and reuse catalogues.

. Identify opportunities to streamline integration processes and promote reuse across applications.

. Contribute to establishing best practices for API lifecycle management, security, and versioning.

Requirements

. Degree in Computer Science / Engineering or related discipline

. Hands-on experience with MuleSoft Anypoint Platform, including API management and integration lifecycle.

. 3-5 years of experience in large-scale IT integration projects.

. Hands-on experience working in Agile Scrum teams delivering integration or platform features in iterative sprints.

. Proficiency in writing user stories, acceptance criteria, and maintaining a well-groomed product backlog using tools like Jira or Azure Boards.

. Proficiency in designing Mule components (Mule ESB, Anypoint Studio, ETLs, flows, MEL, message modelling, Routing, Filtering, Database, Exception Handling, API Management)

. Understanding of MCP (Model Context Protocol) architecture: resources, tools, prompts/skills, and how they provide context to AI models.

. Knowledge of how to integrate MCP with enterprise systems (e.g., via HTTP, webhooks, or event buses) for orchestration

Licence no: 12C6060