System Field Engineer

Brief Summary:

• Support, maintain, and troubleshoot customer IT systems across onsite and remote service environments. Develop practical expertise in server administration, cloud platforms, infrastructure projects, and system integration.

Responsibilities

• Install, configure, and maintain Microsoft 365, Microsoft Azure, Acronis Cloud, Sophos Cloud, and related services. Provide technical support, maintenance, and troubleshooting for servers, personal computers, notebooks, Mac computers, and printers. Travel to customer locations across Singapore to perform onsite servicing, maintenance, installations, and project-related work. Collaborate with the Team Lead on projects involving closed-circuit television systems, infrastructure solutions, Active Directory, cloud migrations, and file servers. Maintain accurate documentation of system configurations, service activities, maintenance work, and troubleshooting outcomes. Coordinate with internal teams to support effective service delivery and customer satisfaction. Work outside standard office hours or at weekends when operationally required applicable overtime will be paid.

Requirements

• Minimum qualification of an Institute of Technical Education certificate, Diploma, Advanced Diploma, Higher Diploma, Graduate Diploma in Computer or Telecommunications Engineering, or an equivalent qualification. At least one year of relevant work experience. Practical knowledge of servers and server administration. Proficiency in Microsoft Windows Server operating systems, TCP/IP, DNS, and system troubleshooting. Ability to install, configure, and maintain servers and IT infrastructure for maintenance customers. Experience in a system integration environment is advantageous. A Microsoft server-related certification and experience with virtualisation will be an advantage. Willingness to travel to customer locations for servicing and project-related assignments.