Minimum 5 years of experience in a related software engineering job experience, or tier 2+ customer or application support role. Proficiency in Japanese language is a mustCoding knowledge in Java and familiarity with related frameworks. Experience with SQL and leveraging databases for data analysis.Experience in ITIL practices, including incident, problem, and change management. Experience with monitoring tools (e.g., Splunk) and similar observability platforms. Willingness to participate in on-call rotations and provide weekend coverage as needed.
About the Role
We are looking for a Systems Engineer to support and debug production issues in our Transaction (TXN) / POS vertical. This role sits within the Vertical Applications and Hardware Payments ecosystem, supporting in-store applications, payment devices, cashflow systems, and system accounts. You will work closely with local APAC stakeholders, local carriers and cross-functional teams to troubleshoot POS, FSI, and transaction-related production issues. Strong Japanese communication skills (written & verbal) are mandatory. This is a hands-on production support + debugging role (L1L3), requiring solid technical depth and the ability to understand complex system integrations.
Responsibilities
- Debug and resolve production issues related to:
- POS systems
- Transaction (TXN) services
- FSI (Financial Services Integration)
- In-store vertical applications
- Hardware vertical (payment devices, cashflows, system accounts)
- Perform log analysis and root cause analysis using tools like Splunk
- Troubleshoot API integrations with local carriers (e.g., iPhone activation flows)
- Work with dependent platform teams to resolve upstream/downstream issues
- Provide L1 / L2 / L3 production support and incident management
- Communicate effectively with Japanese-speaking stakeholders (email, tickets, calls, war rooms)
- Collaborate with APAC teams in Singapore and India
- Create technical documentation and runbooks
- Contribute to automation initiatives:
- Identify repetitive operational tasks
- Propose or build simple agents/tools to improve support efficiency
- Help integrate automation into daily operations
Qualifications
5+ years of experience as a Systems Engineer / Production Support Engineer / Application Support Engineer
Required Skills
- Strong experience with:
- Java-based applications
- SQL (querying production data, debugging transaction issues)
- Splunk or similar log analysis tools
- Debugging APIs and distributed systems
- Hands-on experience with:
- POS systems
- Payment devices
- Transaction processing platforms
- System integrations
- Experience working in production environments with incident response
- Strong understanding of system dependencies and integrations
- Japanese language proficiency (business to native level) written & verbal
- Comfortable working Singapore business hours
Preferred Skills
- Experience in Payments, POS, Retail Tech, or FSI domains
- Familiarity with telecom integrations (e.g., device activation flows)
- Experience working with APAC stakeholders (especially Singapore & Japan)
- Prior exposure to automation (scripts, tools, bots for support workflows)
- Knowledge of observability tools (metrics, tracing, alerting)
Need SPR & Citizens only
Drop your resume to [Confidential Information]
WhatsApp - 6507 5644
