Key Responsibilities
- Perform log analysis and root cause analysis using tools like Splunk
- Troubleshoot API integrations with local carriers such as iPhone activation flows
- Work with dependent platform teams to resolve upstream and downstream issues
- Provide L1 L2 L3 production support and incident management
- Communicate effectively with Japanese speaking stakeholders through email tickets calls and war rooms
- Collaborate with APAC teams in Singapore and India
- Create technical documentation and runbooks
- Contribute to automation initiatives including identifying repetitive tasks and building simple tools to improve efficiency
Required Skills and Experience
- 4 plus years of experience as a Systems Engineer Production Support Engineer or Application Support Engineer
- Strong experience with Java based applications SQL Splunk or similar tools and debugging APIs and distributed systems
- Experience working in production environments with incident response
- Strong understanding of system dependencies and integrations
- Japanese language proficiency verbal
- Comfortable working Singapore business hours
Nice to Have
- Experience in payments POS retail tech or FSI domains
- Familiarity with telecom integrations such as device activation flows
- Experience working with APAC stakeholders especially Singapore and Japan
- Exposure to automation such as scripts tools or bots
- Knowledge of observability tools including metrics tracing and alerting
Profile We Are Looking For
- Strong technical debugger with hands on production experience
- Comfortable handling complex system flows and integrations
- Able to stay calm during incidents or outages
- Excellent Japanese communication skills
- Technical depth is the priority
- Proactive in improving support processes through automation
