Perform administration and support activities, system and network installation /configuration.
Provide customer with timely, professional, efficient and effective technical expertise on system support, cloud support, enterprise IT solutions (Virtualization, Server and SANstorage), system installation, configurations and provide onsite technical support for designated clients and locations.
Manage project delivery base on project requirement and customer expectation.
Explore on new technology and solution which include system, network, security, voice,backup, disaster recovery and etc to improve solution design and delivery
Create and maintain comprehensive documentation.
Participate in oncall process as required.
Demonstrate an in-depth understanding of enterprise IT systems, including server infrastructure, virtualization, storage, operating systems, and system integration concepts.
Manage complex system projects while acting as a technical point of reference for internal teams and external customers.
Contribute senior-level technical expertise to the design, implementation, and delivery of mission-critical system solutions and services
Coordinate with relevant internal teams to ensure system project workflows, dependencies, and deliverables are clearly communicated.
Work closely with Account Managers to implement and maintain system solutions that meet agreed service levels and customer expectations.
