System & Application Support Engineer (L2) - Kubernetes / Docker

Job Duties:

• Provide L1/L2 application and system support, including monitoring CPU, memory, logs, and services.

• Troubleshoot and resolve system, application, and infrastructure issues to minimize downtime.

• Perform routine system checks, updates, patching, and backups.

• Monitor application health, respond to alerts, and escalate issues to L3 teams or vendors as required.

• Manage incidents and service requests via ticketing system, ensuring timely closure.

• Assist in system testing, deployment, and post-deployment support.

• Maintain accurate technical documentation, issue logs, and resolution procedures.

• Support user access management, system configuration, and security enforcement.

• Participate in Kubernetes/Docker cluster operations, including log monitoring and troubleshooting.

• Collaborate with cross-functional teams to ensure system stability, scalability, and compliance.

Job Requirements:

• Diploma/Degree in Electrical Engineering, Computer Science, Communications Engineering, or equivalent.

• At least 2 years experience in application maintenance, system support, or server infrastructure setup.

• Proficiency with Kubernetes and Docker, including experience in managing application logs.

• Experience with virtualization platforms (e.g., VMware, Xen, KVM, OpenStack, CloudStack, Azure Stack).

• Familiarity with cloud orchestration, configuration management, and auto-scaling techniques.

• Strong knowledge of networking, load balancing (TCP/IP, HTTP, DNS), and WiFi setup.

• Experience with storage technologies (NAS, SAN, SDS, Ceph file systems such as RBD, CephFS).

• Hands-on experience with automation/configuration tools (Salt, Chef, Puppet, Ansible).

• Proficiency in scripting/coding (e.g., Bash, PowerShell, Python, Perl) and Linux OS administration (RedHat, Ubuntu, CentOS).

• Knowledge of IT security standards (CIS, IM8), policy management, and hardware/server restoration.

To Apply, please kindly email your updated resume to

Regret to inform that only shortlisted candidates will be notified.

CEI: R25127749

EA License: 14C7275