System Analyst

Responsibilities:

Domain & Functional SME

·      Subject Matter Expert (SME) for Collections processes, including delinquency and workflow management, recoveries, write-offs, legal collections, and customer communications.

·      Translate business requirements into functional and technical specifications aligned with the target collections platform.

·      Validate functional designs, configurations, and solution approaches to ensure they meet business intent and regulatory requirements.

Conversion & Data Migration Delivery

·      Lead conversion and data migration strategy, including scope definition, data mapping, reconciliation, and validation.

·      Oversee end-to-end legacy-to-target data conversion, ensuring data quality, completeness, and accuracy.

·      Define and manage mock conversions, dress rehearsals, and cutover planning.

·      Drive resolution of data issues, gaps, and defects in collaboration with technical teams.

·      Coordinate with architecture, development, testing, and infrastructure teams to ensure aligned delivery.

·      Manage dependencies across workstreams, vendors, and system integrators.

·      Ensure adherence to the bank's delivery standards, SDLC, and governance frameworks.

Testing & Readiness

·      Oversee functional, system, integration, and testing from a business and SME perspective.

·      Ensure test scenarios fully cover collections processes, conversion outcomes, and edge cases.

·      Support business readiness activities including operational handover, and hypercare.

Stakeholder & Vendor Management

·      Serve as a primary liaison between business, IT, vendors, and system integrators.

·      Provide clear status reporting, risk management, and issue escalation to senior stakeholders.

·      Guide vendors on functional expectations and validate delivered outcomes.

Requirements:

·      10+ years of experience in Collections systems, platforms, or operations within banking or financial services.

·      Proven experience in collections re-platforming, system replacement, or major transformation programs.

·      Strong hands-on experience with data conversion / migration in large-scale enterprise implementations.

·      Demonstrated success in functional delivery leadership, managing complex dependencies and timelines.

·      Experience working with third-party vendors or system integrators in regulated environments.

Key Domain/ Technical Skills:

• Deep understanding of Collections lifecycle and business rules.
• Strong knowledge of conversion methodologies, data mapping,   reconciliation, and cutover execution.
• Ability to read and validate functional designs, data models, and interface specifications.
• Familiarity with Agile, Waterfall, or hybrid delivery models.
• Strong analytical and problem-solving skills, particularly in complex migration scenarios.
• Excellent stakeholder management and communication skills.
• Ability to bridge business and technology teams effectively.
• Strong decision-making skills with a delivery and outcomes mindset.
• Comfortable operating in high-pressure, time-bound transformation programs.
• Experience with commercial or consumer collections platforms (e.g., vendor-based collections systems).
• Exposure to regulatory or compliance-driven collections environments.
• Prior experience in dual-role positions (SME + Delivery / Functional Lead).