System Analyst

Key Responsibilities

1. Process & Workflow Support

. Help document the company's current financing, dealer, customer and administrative workflows

. Note where there is duplicated work, manual effort or room for automation, and raise these to the GM

. Draw clear workflow diagrams of existing and proposed processes

2. Reporting & Dashboards

. Build and maintain dashboards and reports under the GM's direction, covering areas such as the loan book, disbursement, credit quality and collections

. Help keep reporting consistent so everyone works from the same numbers

. Check data for errors and inconsistencies, and help clean up records

. Use Excel or Google Sheets, and business intelligence tool such as Power BI, Tableau or Looker Studio

3. Requirements & Coordination Support

. Help gather requirements from users and write them up clearly for the GM to review

. Prepare simple user stories, notes and acceptance criteria

. Help track open questions, pending decisions and outstanding items, and follow up on them

. Support communication with external development partners, with the GM holding the relationship

4. Testing & Quality Checks

. Prepare and run user acceptance testing on new features against agreed requirements

. Record bugs, gaps and improvement requests clearly

. Help re-test fixes and confirm systems are ready before use

5. Implementation & User Support

. Help prepare user guides, SOPs and simple training materials

. Support staff in learning new systems and workflows

. Check in on how systems are being used after launch and gather feedback

6. Simple Tools & Automation

. Build simple spreadsheets, calculators or trackers where useful

. Try low-code, no-code or AI-assisted tools to test ideas quickly, under guidance

. Always check with the GM or the development partner before changes that could affect live systems or data

Key Areas of Work

. Dealer onboarding and management

. Loan application processing and financing records

. Document submission and verification

. Credit assessment and approval workflows

. Repayment and collections tracking

. Management reporting and dashboards

. Workflow automation and data tidying

Essential Skills & Attributes

. 1-3 years of relevant experience (business analysis, data, or systems support)

. Comfortable with Excel or Google Sheets

. Basic SQL, or a clear willingness to learn it quickly

. Organised, careful with detail, and reliable in following through on tasks

. Willing to learn, ask questions, and take direction

. Clear written communication for documenting processes and reports

Advantageous

. Exposure to a business intelligence tool (Power BI, Tableau or Looker Studio)

. Any exposure to financial services, lending, hire purchase or automotive

. Familiarity with low-code, no-code or AI-assisted tools

. Experience with project or documentation tools such as Notion, Trello or ClickUp