System Administrator

Key Responsibilities

• Provide onsite preventive maintenance support
• Support and manage various cybersecurity platforms, support infrastructure and systems
• Drive system improvements and enhancements that will improve system performance, effectiveness and security
• Address and remediation system vulnerabilities detected
• Develop and maintain operational documentation, including SOPs for patching, upgrades, onboarding of assets and routine maintenance.
• Log and manage support cases with vendors and maintenance contractors, including coordinating troubleshooting sessions and driving resolution.
• Take full ownership of assigned incidents and tasks, ensuring timely resolution and closure.
• Perform periodic system health checks, and work with 3rd party contractors responsible for comprehensive maintenance to review, address and resolve system alerts, error and issues detected
• Perform system activities when required, including patching, plug-in updates and other system maintenance.
• Perform Capacity Management, Asset and Configuration Management, Account and Access Management, Change Management, Backup Management and Security Management of the assigned systems
• Ensure all activities comply with internal policies, client requirements, and documentation standards.
• Perform stand-by after office hours
• Support Major Operational Events such as power maintenance, DR exercises

Requirements

• Experience: At least 2 years of relevant experience in IT/cybersecurity operations, managed services, and/or system management. Exposure to public sector, large local enterprises, local CII and/or global enterprises is an advantage.
• Operational Expertise: Experience and knowledge in system administration, asset and configuration management, change management, account and asset management, backup management, capacity management, vulnerability management and system health checks.
• Technical Knowledge: Good system administration competencies in cybersecurity solutions in at least one of the following domains:
• Infrastructure Security
• Endpoint Security
• Data Security
• Security Governance
• Security Analytics or Security Operation Centre (SOC)
• Access and Identity
• Certifications:
• Required – at least one security vendor product certification at intermediate level, ITIL Foundation or basic certification in cybersecurity (including ISC2 Certified in Cybersecurity, CompTIA Security+)
• Advantaged – security vendor product certifications at advanced level
• Experience working with vendor support and managing escalation processes.
• Effective communication and stakeholder management skills, with the ability to provide clear updates to clients.
• Basic project coordination skills and the ability to manage multiple priorities.
• Customer-oriented mindset with a strong sense of ownership and accountability.
• Willingness to be on standby after support hours as part of operational requirements.