Business Function
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.
Responsibilities
- Manage a team of client service professionals to deliver exceptional customer experience to high-net-worth clients
- Oversee the development and implementation of client service strategies and initiatives to enhance client satisfaction and loyalty
- Collaborate with the Private Banking and Consumer Banking teams to ensure seamless integration of services and products
- Analyze client feedback and market trends to identify opportunities for service improvements and new offerings
- Develop and monitor key performance indicators to measure the team's effectiveness and drive continuous improvement
- Provide leadership and mentorship to the client service team, fostering a culture of excellence and professional development
Requirements
- Minimum 10 years of experience in a client-facing role within the private banking or wealth management industry
- Proven track record of leading and managing a high-performing client service team
- Strong interpersonal and communication skills, with the ability to build and maintain relationships with high-net-worth clients
- Excellent problem-solving and decision-making skills, with the ability to navigate complex client situations
- Proficient in data analysis and reporting, with the ability to leverage insights to drive business decisions
- Demonstrated leadership skills, with the ability to inspire and motivate a team
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
Location:
DBS Asia Central
Job:
Customer Service
Schedule:
Regular
Employee Status:
Full time
