This role will support the Responsible Supply Chain (RSC) Labor team, with key responsibilities in coordination, logistics, reporting, and overall project management. The position is heavily focused on assurance, supplier capacity building, and overall support to advance labour standards and worker well-being across the supply chain.
Job Responsibilities:
1. Supplier Training Coordination
- Oversee administrative and logistical needs for in-person and virtual training programs
- Schedule and coordinate training sessions, including virtual course assignments for suppliers
- Track attendance, document meeting action items, and ensure smooth execution of training programs
- Analyze training metrics, review pre- and post-training feedback, and consolidate action items for training enhancements
2. Performance Review
- Collect, track, and manage training survey data for performance reviews
- Track scoring, feedback, attendees, and maintain consistency across the team
- Monitor and report on supplier performance across all program activities
3. Supplier Engagement
- Coordinate data submissions from suppliers and provide reminders for completion
- Review assurance data such as self-assessment questionnaires, audits, and other specialized audits and support CAP (Corrective Action Plan) management
- Coordinate and hold regular meetings and check-ins to validate and track progress
- Support suppliers in completing required forms and compliance actions
4. Other Operations Support
- Provide operational support for other supply chain engagement and business outreach
- Assist with peer benchmarking and research on supply chain topics as needed
- Coordinate business requests and supplier performance management
- Streamline and organize data organization to enhance the organization and usability
Minimum Qualifications:
- First level university degree in business management, natural sciences or similar
- At least four to six years work experience and subject matter expertise in social compliance or supply chain labor, human rights, and health & safety and RBA Code Compliance
- Strong program management skills with demonstrated ability to self-manage complex program delivery on a regional level
- Excellent written and verbal communication skills including English
- Proven ability to deliver results through personal leadership and influencing others
- Demonstrated ability to understand and reconcile conflicting inputs and propose go-forward solutions that meet the needs of the overall group and the individuals
- Strong sense of diplomacy
- Demonstrated ability and willingness to learn
