Surveyor (Call Centre) - 1 Year

Key Responsibilities

• Conduct outbound phone calls to respondents (e.g., employees, employers, foreign workers) to complete designated MOM surveys.

• Follow survey scripts and guidelines to ensure consistency and data accuracy.

• Record and enter responses accurately into the survey system.

• Clarify questions for respondents when needed while remaining neutral and unbiased.

• Manage call lists and update call outcomes (e.g., completed, rejected, unreachable).

• Maintain confidentiality of all respondent information and survey results.

• Meet daily/weekly call and completion targets.

• Provide feedback on survey issues or respondent concerns to the supervisor.

• Ensure professionalism and courtesy in all interactions.

Requirements

• Minimum secondary school education higher qualifications are an advantage.

• Comfortable making a high volume of outbound calls.

• Ability to follow scripts and instructions precisely.

• Good listening skills and attention to detail.

• Basic computer literacy and data entry skills.

• Ability to work independently and meet deadlines.

• Prior experience in customer service, call centre, or survey interviewing is preferred but not required.