Support Intern

About the Role

We're looking for a proactive and technically curious Support Intern to support our infrastructure and deployment processes while also assisting in on-site troubleshooting for IT hardware. This is a great opportunity to gain experience in both DevOps and technical support in a collaborative, fast-paced environment.

Key Responsibilities

• Assist in managing and responding to support-related tasks.

• Help set up, configure, and maintain CI/CD pipelines for development and deployment.

• Work closely with developers to automate build and release workflows.

• Participate in planning and documentation for software releases and version control.

• Troubleshoot and resolve technical issues across development, testing, and production environments.

• Provide on-site troubleshooting for desktop computers, kiosks, and related hardware.

• Assist in the configuration and management of monitoring, logging, and alerting tools.

• Support cross-functional teams in DevOps initiatives and promote a culture of collaboration and continuous improvement.

• Document processes, procedures, and configurations to maintain an internal knowledge base.

• Join team meetings, knowledge-sharing sessions, and training to grow your DevOps skills.

Qualifications

• Must be residing in Singapore.

• Currently pursuing a degree in Computer Science, Information Technology, or related field.

• Basic knowledge of DevOps principles, CI/CD tools, and version control systems like Git.

• Interest or experience in scripting (e.g., Bash, Python) is a plus.

• Familiarity with desktop and hardware troubleshooting is a strong advantage.

• Strong attention to detail, willingness to learn, and a collaborative mindset.

What You'll Gain

• Exposure to real-world DevOps tools and deployment practices.

• Practical experience in hardware support and system troubleshooting.

• Mentorship from experienced engineers and opportunities to contribute to impactful projects.

• A hands-on learning experience in a tech-driven work environment.