Support Engineer

We are hiring for Support Engineer for one of our esteemed Client in Singapore.

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Position : Support Engineer

3+ years in a customer-facing deskside support/end-user computing role Bachelor's Degree in Management Information Systems or Information Technology or equivalent experience required Must have excellent communication skills, positive attitude, and be engaging with end-users Must be flexible and able to work various shifts to include weekends if needed (not expected) Experience with MAC, Microsoft OS, and Microsoft Office applications Experience with problem-solving in a support-oriented environment Exceptional soft skills and troubleshooting skills Team player, good communicator, self-directed work style, and ability to multi-task End-user facing expertise in providing support for hardware and software issues within end-user computer systems (MAC 70% and PC 30%) to include desktops, laptops, printers, and mobile apps Advanced knowledge and training in configuration, installation, and troubleshooting desktops (MAC and PC), laptops, printers, and mobile applications Responds to end-user product-related questions for all supported hardware, software, and applications Understands and maintains/outperforms service levels established Analyses problems to identify problem area(s) and provide corrective action, recommending solutions to client application and account-related issues Understands working on ServiceNow ticketing tool

Skills

Troubleshooting Mac OS X Server Technical Support Computer Hardware Troubleshooting Microsoft Operating Systems Mobile Applications Microsoft Office Mobile Devices Deskside Printer Support