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Support Engineer
Job Description
Description - External
Responsibilities
Responsibilities
- Provide on-site Level 2 IT support to end users resolving incidents, service requests, and problem tickets assigned to Field Services assignment group
- Troubleshoot and resolve issues related to system hardware, application software, and operating systems. Perform endpoint security remediations as assigned by Security
- Experience in supporting end user and IT devices, such as Windows desktops & laptops, Apple devices (i.e. MacBooks, iPads, etc.), Chromebox, Printers, Scanners, etc.
- Provide hands and feet support for facility infrastructure (network, systems admin, etc.) and on-site event support (i.e. board meetings)
- Coordinate with the central IT Service Desk to ensure adherence to SLAs and maintain high levels of customer satisfaction
- Perform equipment setup for Moves/Adds/Changes (MAC)
- Manage PC refresh and hardware asset lifecycle processes (imaging, configuration, deployment, reclamation), manage IT equipment delivery and IT asset inventory including computers, peripherals, and accessories
- Conduct weekly inventory audits and submit stock report
- Coordinate with vendors for RMAs and troubleshooting of hardware/software issues
- Education: Associate's or Bachelor's degree in IT, Computer Science, or related field and/or equivalent work experience
- 5+ years experience in IT field services or deskside support
- CompTIA A+ certification
- Understanding of ITIL framework
- Understanding of IT technologies
- Experience managing an Infrastructure or customer-facing support (i.e. Desk-side services)
- Experience working with technology vendors
- Proficient in Microsoft Office tools, including Excel and Powerpoint
- Excellent verbal, written and presentation skills
- Ability to handle multiple tasks and assignments
- Proven ability to thrive in a fast paced, dynamic environment.
- ITIL v4 certification
- Related infrastructure (network, virtualization) certifications
More Info
Key Skills
About Company
Skills:
Itil Framework, Microsoft Dynamics
Skills:
Itil Framework, AI-powered tools, Generative AI tools, Microsoft Dynamics, Ms Office Tools
Skills:
Java, Performance Tuning, Web Server, Load Balancers, Jsp, Spring Boot, Pl Sql, Oracle 12c, J2EE, Json, Shell Scripts, Autosys, Spring, Tws, Websphere, Clusters, Oracle, Ejb, Servlets, App server, WebSphere application deployment
Microsoft Defender Endpoint - L2 Support Engineer - Banking / Contractnicoll curtin technology pte. ltd.
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Skills:
Splunk, Entra ID Conditional Access, ASR rules, Defender Antivirus, EDR, Microsoft Sentinel, Intune policy deployment, SOC integration, Microsoft Defender for Endpoint
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