Support Engineer

Company Overview

Koomi is a leading Singapore enterprise F&B tech company providing integrated POS, digital payments, and omnichannel solutions to top restaurant and hospitality brands. Supporting 1,500+ outlets, Koomi drives operational efficiency and customer experience through technology.

Job Summary

Join Koomi's technical support team to provide hands-on assistance with POS systems, troubleshoot technical issues, support merchant onboarding, and help improve service delivery for enterprise F&B clients.

Responsibilities

• Provide technical support to merchants using Koomi's POS systems, software, and hardware to ensure smooth operations
• Troubleshoot and resolve technical issues via phone, remote support, and onsite visits to minimize downtime
• Assist with installation, configuration, testing, and deployment of POS systems and peripherals for new and existing clients
• Support onboarding, setup, and implementation of new merchant accounts to enable seamless system adoption
• Diagnose and fix software, hardware, networking, and connectivity problems to maintain system reliability
• Record, track, and follow up on support tickets to ensure timely resolution and customer satisfaction
• Escalate complex technical issues to specialized technical or product teams for expert handling
• Coordinate with internal teams to enhance service delivery and improve customer experience
• Guide merchants on system functionality, troubleshooting steps, and best practices to empower user independence
• Assist with system upgrades, maintenance, and other technical support activities to keep systems current and stable

Required competencies and certifications

• ITE (NITEC/Higher NITEC) or Diploma in Information Technology, Computer Science, Computer Engineering, Information Systems, or related fields
• Basic understanding of computer hardware, software, operating systems, and networking fundamentals
• Good communication and interpersonal skills to effectively support and guide merchants
• Customer-oriented mindset with a passion for problem-solving and helping others
• Ability to work independently and collaboratively in a fast-paced environment
• Willingness and ability to provide onsite support at merchant locations when required

Preferred competencies and qualifications

• Familiarity with POS systems, SQL, HTML, PHP, or basic programming knowledge is an advantage but not required

Other Information

Why Join Koomi

• Gain hands-on experience in IT support, enterprise software, and business technology solutions
• Work with established F&B brands and support their daily operations
• Exposure to POS technology, digital payments, fintech, and integrated merchant solutions
• Receive practical training and guidance from experienced technical and operations teams
• Opportunities for career growth into senior technical support, implementation, product operations, or other tech roles
• Join a growing group as part of Koomi and the wider Finyx Platforms ecosystem

Join Our Team If you are passionate about technology, enjoy solving problems, and want to build a career in IT, apply now to start your technology career with Koomi and Finyx Platforms!