Support Analyst

Join a leading global technology company supporting critical trading and market infrastructure solutions. We are looking for a customer-focused Support Analyst who enjoys solving problems, building relationships, and learning new technologies in a fast-paced environment. This is an excellent opportunity for someone looking to grow into a more client-facing or technical consulting career path within an international environment.

What you'll be doing

As part of a regional support team, you'll play a key role in supporting clients and ensuring a high-quality user experience.

Responsibilities include:

• Troubleshoot and resolve client support tickets and application issues
• Investigate backend system and platform-related concerns
• Support onboarding activities, product demonstrations, and client guidance
• Assist with contract mapping and product-related queries
• Collaborate closely with technical teams to understand new products and features
• Communicate technical concepts clearly to clients and stakeholders
• Build strong relationships and become a trusted contact for customers
• Work with regional and global teams to deliver seamless support services

What we're looking for

Must-have:

• Strong interpersonal and communication skills
• Customer-centric mindset with confidence interacting with clients
• Strong problem-solving abilities and willingness to learn
• Comfortable working in a fast-paced support environment
• Team player with a proactive attitude

Nice-to-have:

• Basic understanding of SQL and database queries
• Exposure to networking concepts such as TCP/IP
• Scripting knowledge (particularly Python) is a plus
• Additional language skills such as Mandarin or Japanese are advantageous

Why join

• Clear career progression opportunities into senior and consulting pathways
• Strong mentorship and coaching-focused leadership
• International exposure and collaboration with global teams
• Opportunity for overseas exposure and travel
• Annual learning and development budget
• Quarterly fitness allowance
• Comprehensive medical and travel coverage
• Performance bonus and attractive leave entitlement
• Collaborative and supportive team culture with regular team activities

If you enjoy solving technical challenges, working closely with clients, and building expertise within a global environment, we'd love to hear from you.

CEI No: R1551057 / EA No: 07C3147